04
Feb
SeaTec’s new client portal takes customer service to the next level

SeaTec’s new client portal takes customer service to the next level

SeaTec has launched a new online platform aimed at improving the results provided to clients. Offering a range of information and reports relating to SeaTec’s Navigation & Communication, Subsea and Inspections services, the portal is easily accessible to clients from the main SeaTec website and features secure login to ensure that data remains confidential. The portal aims to complement the existing system in place for condition monitoring, giving customers a full view of all SeaTec services provided to them.

The new client portal is the latest move aimed at enhancing SeaTec’s digital presence. In September 2019, the SeaTec website was refreshed providing users with latest news from the company and the wider maritime industry, as well as showcasing SeaTec’s diverse range of maritime services and expertise which includes new building; above and below water inspections, repair and maintenance; navigation and communication and condition monitoring. Customer service across SeaTec has also been greatly improved in recent months, notably with the introduction of a new centre of excellence in India, providing customers with a 24/7 response and creating a number of operational and service synergies.

Tino Rizzo, Director of Inspections, Repairs and Maintenance at SeaTec, said of the new portal: “Our clients can now quickly and easily access all of the information they need following the provision of our services. The new portal is another milestone achieved into our digitalisation journey to provide flawless end-to-end service delivery, reducing operational complexity and increasing efficiency.”

For more information about the SeaTec client portal, contact Tino Rizzo.

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