Changes to Condition Monitoring processes result in enhanced customer experience
A new system introduced by SeaTec’s Condition Monitoring team has resulted in an improved service for customers submitting samples for analysis.
Previously Condition Monitoring, which specialises in a range of fluid analysis including lubricant analysis, fuel testing and ballast water analysis, registered the samples at the time they were received from the customer. This increased administration lengthened the turnaround time for reporting the sample’s results.
Under the new system, samples can be pre-registered in advance by customers prior to shipping them to SeaTec, as Ajay Arora, Operations Manager for Condition Monitoring at SeaTec, explains: “Vessel operators can now register their samples in a very easy and efficient way through our website and mobile app. This will save a lot of time for the vessels and avoid repetition of work with increased productivity at all levels. The new system will also help us to avoid any potential mistakes and ensure correct information is provided each time.”
The improvements are part of a wider effort to streamline processes within Condition Monitoring, creating efficiencies for SeaTec and enhancing the customer journey. “We have also integrated our systems with courier DHL,” says Ajay, “meaning vessels will be able to generate Air Way Bills (AWB) while sending us the samples. This will help us avoid sending paper AWBs along with the kits. Longer term, we hope to discontinue paper AWB slips altogether once more vessels start using the system. Reducing paper work will not only reduce the weight of our kits but it is also environment friendly and cost efficient.”
Condition Monitoring is a key service offered by SeaTec, V.Group’s technical services brand. With over 25% of incidents at sea being caused by machine failure, and 60% of machinery failure occurring immediately after a maintenance activity, proactively optimising a vessel’s fluids can have a massive impact on the vessel’s reliability.
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